Self-Catering Accommodation

Belfast • Northern Ireland

Terms & Conditions

1. General

1.1  City Resorts acts only as a booking agent on behalf of the owner of the accommodation on the website and does not become a principal in any contract made.

1.2  A binding contract between you and the owner of the accommodation shall only be entered into upon City Resorts issuing a confirmation as agent of the owner. There is no contract until this confirmation has been sent to you.

1.3  If for any reason City Resorts is unable to confirm the booking as required, City Resorts will refund any deposit paid in full.

2. Payment

2.1  Bookings will be confirmed only a) on receipt of the details of your credit/charge card which will be debited with 20% of the total invoice payable, or b) on receipt of a deposit of 20% of the total invoice payable, or c) if the booking is being made within 28 days of the arrival date, the full invoice amount payable.

2.2   A booking fee of (STG) £3.00 per confirmed booking is payable at the time of booking.

2.3  The balance of the invoice amount must be paid to City Resorts 28 days prior to the arrival date.

2.4  If the balance is not paid-in-full 28 days prior to arrival date, the right is reserved to cancel the booking, in which case the deposit is forfeit.

2.5   Receipt of a deposit shall not constitute the confirmation of a booking.

2.6  Payments should be made to City Resorts at our head office address. Payments should be made by cheque, credit card, debit card or by Sterling Bank Draft.

3. Cancellation

3.1  Any cancellation must be sent to City Resorts and must be made by the person who made the booking. The effective date of the cancellation will be the date that the instructions are received by City Resorts via post  or e-mail.

3.2  If the booking is cancelled the following cancellation charges apply:

Before Arrival Date

Cancellation Charge


More than 28 days

Loss of deposit

16 - 28 days

50% of invoice

8 - 15 days

75% of invoice

Less than 8 days

100% of invoice

A minimum cancellation charge of (STG) £50 applies.

4. Alternative Accommodation

4.1  City Resorts reserves the right to refuse any booking without stating any reason or to cancel, modify or alter arrangements made by you.

4.2  In the unlikely event that the accommodation ceases to be available for the period of the booking, City Resorts will endeavour to arrange alternative accommodation of a similar type and placed in a similar location to that originally booked. If the alternative accommodation is not acceptable to you all monies paid shall be refunded to you, whereupon all liability of the owner and City Resorts shall cease.

5. Accommodation Ownership

5.1  City Resorts in most instances does not own or operate the accommodation and accordingly its use is subject to the terms and conditions of each of the accommodation owners.

5.2  On rare occasions an owner may request a refundable security deposit at time of arrival. Where this is the case you are entitled to request an inventory of contents on arrival and to expect the full return of the deposit providing nothing is broken or damaged at the end of the stay.

5.3  All accommodation offered are used as short stay accommodation and are therefore exempt from security of tenure under the Rent Acts.

6. Party Size

6.1  The number of persons using the accommodation shall not exceed the maximum number stated at the time of booking unless agreed between you and City Resorts prior to the arrival date.

6.2  Sub-letting, sharing or assignment is not permitted.

7. Your Responsibilities

7.1  You are responsible for the accommodation during the period of your stay and you are expected to take care of it.

7.2  All equipment, utensils, etc., must be left clean and tidy at the end of the stay. In the unfortunate event of damage or breakage, the owner of the accommodation, or City Resorts, should be notified. All damages and breakages are your legal responsibility and their replacement cost will be payable on demand.

7.3  You are expected to leave the accommodation in the same state of cleanliness, general repair and order in which it was found. An additional charge may be made if extra cleaning is required.

8. Services

You undertake to pay all charges for gas and electricity, for coal or other fuel and for all telephone calls/communications used during any occupancy, if this is specified on the website accommodation details.

9. Access

The owner or his representative shall be allowed access to the accommodation at any reasonable time during your occupancy.

10. Losses

City Resorts cannot accept liability for any loss, damage or expenses of any kind sustained by you or any member of your party in connection with the accommodation, whatever the cause may be, including negligence, except where such loss, damage or additional expense is the result of proven negligence of City Resorts.

11. Website Accuracy

11.1 The information contained in this Website is given in good faith and is believed to be accurate at time of loading. If the accommodation owner advises City Resorts of alterations, City Resorts will endeavour to advise you accordingly. If the alterations prove unacceptable to you then City Resorts will endeavour to arrange acceptable alternative accommodation, or make a refund of all monies paid.

11.2  Whilst every care has been taken to ensure accuracy in the information on the City Resorts Website, City Resorts cannot accept responsibility for errors or omissions in material supplied for inclusion. Where such are brought to the attention of City Resorts they will be amended or corrected as soon as practicably possible.

12. Complaints

On very few occasions something may go wrong. The legal agreement in respect of your accommodation is between you and the accommodation owner. City Resorts cannot accept any responsibility for failure by either party to observe any agreement. If any problems do arise during your stay you should contact the owner immediately. If the matter is not resolved you should inform City Resorts as soon as possible. Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after departure when it will be appreciated that it is quite impossible for them to be effectively investigated.

13. Warranties

City Resorts does not warrant and is in no way responsible for the accuracy of any verbal information given or statements made by its servants or agents.

14. Legal

City Resorts cannot accept liability for happenings outside its reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary infestation of pests, damage resulting from exceptional weather conditions, or owners negligence resulting in loss, injury or accident.


Please contact us with your comments on the general service you experienced. Your compliments will be appreciated and your constructive criticisms will be helpful in ensuring an even better service in the future.

The information on this Website including these terms and conditions supersedes all previous information and terms and conditions.

Home | Belfast Places To Stay | About Us | Contact Us

Self Catering Accommodation Belfast Self Catering Accommodation Belfast
Telephone :  +44 (0) 28 90 872457

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E-mail : [email protected]

Address : 3 to 5 University Road, Belfast, County Antrim, Northern Ireland BT7 1NA

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